Return Policy

We're committed to making things right. If an unused item didn't work out, here's how returns work at After Hours Auto Parts.

1.The Return Window

You have forty-five (45) days from the purchase date to return an eligible item for credit. The item must be received at our warehouse within those 45 days — not just shipped — so please start the process early. Returns arriving after 45 days will not be accepted and will not receive credit.

All returns must be pre-authorized. Email [email protected] before sending anything back — returns sent without authorization may not be credited.

2.What Can Be Returned

We accept returns on items that:

• Are in new condition — clean, unused, never installed, and not altered in any way
• Are in their original, undamaged packaging (not ripped, torn, written on, or covered in tape or stickers)
• Include the original manufacturer information
• Include all parts, hardware, and instructions
• Have not been painted, modified, or disassembled
• Were not damaged by incorrect installation
• Are not drop-ship, backorder, or special-order items (special orders are noted on the product page)

3.What Cannot Be Returned

• Drop-ship, backorder, custom, or special orders
• Repair manuals
• Discontinued items, and any item marked "No Return" on our website
• Shrink-wrapped products, once the wrap is opened
• Gaskets and seals, if opened or removed from the package
• Opened glove boxes, respirator boxes, or other PPE items — no exceptions
• Products without their original, undamaged packaging
• Items not originally purchased from After Hours Auto Parts

4.How to Return an Item

1. Request authorization. Email [email protected] with your order number in the subject line and the products you wish to return listed in the message.
2. Wait for your Return Authorization (RA). Our customer service team will reply with your RA number, instructions, and the correct return address.
3. Pack it up. Include the RA instructions inside the package. Returns without an RA email and number will not be accepted.
4. Ship it with tracking. Send the package to the address in your RA instructions. We strongly recommend a carrier with delivery confirmation and package insurance — we are not responsible for return packages that are lost or stolen in transit, and we cannot file a carrier claim on your behalf.

5.Refunds

Once your return arrives, we inspect it to confirm it meets the guidelines above. Approved refunds are issued to the original credit card, less shipping charges and the 15% restocking fee on new-condition returns. All applicable sales taxes are refunded. Shipping charges and the restocking fee may be waived when the return is due to our mistake or the item is defective.

Timeline: please allow up to 20 days from the date your return arrives at our warehouse for credit to be issued. Once issued, your bank or credit card company may take another 5–10 business days to post the refund. You'll receive email confirmation when your return is received, when it's approved, and when credit is issued. If you haven't received a credit confirmation within 45 days of sending your return, contact us at [email protected].

6.Defective Items

If you receive a defective part, we'll do everything we can to fix the problem. Notify us by email within 45 days of purchase, and make sure we receive the defective part back within 20 days of that notification. Defective parts often must be returned to the manufacturer and classified as defective before credit can be issued.

If a part breaks during or after installation, that is handled as a manufacturer warranty claim — please see our warranty policy for details.

7.Shortages & Delivery Issues

Missing something from your order? All shortage claims must be emailed to us within 5 days of receiving the product.

If you refuse delivery, or the carrier returns a package because the address you provided was invalid, the cost of the return shipping will be deducted from your refund.

8.Before You Install