AFTER HOURS AUTO PARTS FAQs

If would like to contact a representative, please send an email to customerservice@afterhoursautoparts.com.

Customer Service Call Center hours: Monday through Thursday, 10:00 am - 4:00 pm Central Time and Friday, 10:00 am - 1:00 pm Central Time.

Business Office hours: Monday through Thursday, 10:00 am - 3:00 pm Central Time and Friday, 10:00 am - 12:00 pm Noon Central Time.

We are closed weekends (Saturday and Sunday) and National Holidays.

To keep our prices as low as possible, we run our store with a very small team. There may not always be someone available by phone to answer your questions, but we are great at answering emails any day of the week! We try to get back to everyone within 24 hours (slightly longer on weekends and holidays).

 

• Do you have a physical catalog?
• Is it Safe to Order From After Hours Auto Parts?
• What Types of Payments Do You Accept?
• Do You Accept International Orders?
• How do I use a coupon or discount code?
• How much is shipping?
• What are my shipping options?
• Am I required to pay Sales Tax?
• How much is Sales Tax?
• How can I check the status of my order?
• What if I need to cancel my order?
• What happens if a product is out of stock?
• What happens if a product is damaged during shipment?
• What is your Return Policy?
• What is your Exchange Policy?
• When will I receive credit for my return?
• Does After Hours Auto Parts handle warranties?
• Are the products you sell New or Used?
• How do I sign up for a new account?
• I forgot my password. How do I recover it?

 

 

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Do you have a physical catalog?

No, we don’t have a physical catalog. Our Online Store is the best choice for shopping as we are always updating it and adding new items.

 

Is it Safe to Order From After Hours Auto Parts?

Yes it is! We work with companies who use industry standards for our credit card processing and payment gateways. Click here for the full outline of our Privacy/Security Policy.

 

What Types of Payments Do You Accept?

We accept Visa, MasterCard, Discover and American Express. We also accept payment through PayPal!
Sorry, we do not directly accept Personal or Business Checks, money orders or cashier's checks, but PayPal does offer these services.  Please contact PayPal to setup your account to use these payment ooptions.

Exceptions may be made on purchases over $5,000, but credit checks are required.  Please contact customer service for more information.

*Some useful info and checkout tips: In the checkout page, enter your credit card number without spaces or dashes. For the expiration date, please enter month and year (MMYY). For example, if your credit card expiration date is May 2020, enter 0520. If you have any problems, please contact us and one of our friendly customer service representatives for help.

 

Do You Accept International Orders?

No, we aren't able to accept international orders at this time. Please check back frequently as we are continuously updating our information.

 

How do I use a coupon or discount code?

If you have a coupon (lucky you!) from AfterHoursAutoParts.com that you would like to redeem, please enter the coupon code in the "Coupon Code" box in the checkout page.

 

How much is shipping?

Shipping depends on various factors such as your shipping location and the weight of your total order. There is a freight estimator in the shopping cart. Just enter your shipping zip code, and our magic freight calculator will calculate your rate!

 

What are my shipping options?

Ordering an item from AfterHoursAutoParts.com? We can ship to virtually any address in the United States. We are only able to ship to PO Boxes on some orders. Not all orders will be eligible for shipment to a PO Box. Note that there are shipping restrictions on some products and therefore cannot be shipped outside the US 48 contiguous states. Please be sure to read product descriptions to review any shipping restrictions. AfterHoursAutoParts.com uses UPS, FedEx, US Postal Service for small orders, and discount shippers exclusively to ship items unless otherwise specified under product descriptions, when items are purchased in bulk, or when UPS, FedEx, or US Postal Service cannot be used for other reasons. For more information on our shipping policy, please click here.

 

Am I required to pay Sales Tax?

Yes, if the "Ship To" address on your order is in one of the following states:

• California

*Note: Some states require residents to record all online purchases and submit at the end of the year. If you have questions regarding your states laws, please contact your tax advisor.

 

How much is Sales Tax?

By law, sales tax is automatically computed on product charges. To see the total sales tax that will be charged on your order, use the estimate shipping button in the checkout page.  It will also display on the order summary before you complete the order.

 

How can I check the status of my order?

To check the status of your order, please log into your account and click on the View Order History link. If you did not create an account during checkout, you can still check the status of the order by following this link and entering your order number and email address used during the purchase.

 

What if I need to cancel my order?

When you have submitted your order, it is quickly routed to our warehouse for immediate processing. If your cancellation request is made before the item is processed, your order may be cancelled. However, AfterHoursAutoParts.com cannot guarantee cancellation. To request an order cancellation, please contact us immediately.

Contact Information
Phone: 701-205-0066
Email: customerservice@afterhoursautoparts.com

 

What happens if a product is out of stock?

Occasionally, items may be placed on back order. If we find that the product you ordered is on back order, we will contact with the options to either wait for the item or to cancel the order with a full refund. Sometimes out of stock parts are not restocked, so Customer Service will contact you to let you know the order cannot be fulfilled.

 

What happens if a product is damaged during shipment?

If the product is damaged during transit, reject the delivery with UPS, FedEx, or other carrier and notify us immediately. The carrier will then send the package back to our warehouse, and we will ship out a new product to you.

 

What is your Return Policy?

For our full, outlined Return Policy, please visit our Return Policy Page. To keep our costs low, we are unable to provide free return shipping.

 

What is your Exchange Policy?

For information on exchanges, please visit our Return Policy Page.

 

When will I receive credit for my return?

The time it takes for your refund to appear on your credit card account varies depending on your credit card type and when the item was received at our warehouse. Please allow one to two billing cycles for the refund to appear on your credit card statement.

 

Does After Hours Auto Parts handle warranties?

Any warranties offered are handled directly by the manufacturer unless otherwise stated on the product page. Visit our Warranty Policy Page for more information.

 

Are the products you sell New or Used?

The majority of our products are brand new in the box. There are some items that are used.  Those items will clearly list USED in the product title.  All used products will be in good working condition and will have all necessary parts/components.  There may be slight scratches or dents on the part.  Please see our Return Policy on information on returning new and used products.

 

How do I sign up for a new account?

Visit our Registration page and set up an account. It's free!

 

I forgot my password. How do I recover it?

Visit our Forgotten Password Page for password recovery.