FAQs

Do you have a physical catalog?

No, we don’t have a physical catalog. Our Online Store is the best choice for shopping as we are always updating it and adding new items.

Is it Safe to Order From After Hours Auto Parts?

Yes it is! We work with companies who use industry standards for our credit card processing and payment gateways. Click here for the full outline of our Privacy/Security Policy.

What Types of Payments Do You Accept?

We accept Visa, MasterCard, Discover and American Express. We also accept payment through PayPal!
Sorry, we do not directly accept Personal or Business Checks, money orders or cashier's checks, but PayPal does offer these services. Please contact PayPal to setup your account to use these payment options.

Exceptions may be made on purchases over $10,000, but credit checks are required. Please email customerservice@afterhoursautoparts.com for more information.

*Some useful info and checkout tips: In the checkout page, enter your credit card number without spaces or dashes. For the expiration date, please enter month and year (MMYY). For example, if your credit card expiration date is May 2028, enter 0528. If you have any problems, please contact us and one of our friendly customer service representatives for help.

Do You Accept International Orders?

No, we aren't able to accept international orders at this time. Please check back frequently as we are continuously updating our information.

How do I use a coupon or discount code?

If you have a coupon (lucky you!) from AfterHoursAutoParts.com that you would like to redeem, please enter the coupon code in the "Apply Coupon" box in the shopping cart or during checkout.

How much is shipping?

Shipping depends on various factors such as your shipping location and the weight of your total order. Once you enter your shipping information during checkout, our magic freight calculator will calculate your rate and options!

What are my shipping options?

Ordering an item from AfterHoursAutoParts.com? We can ship to virtually any address in the United States. We are only able to ship to PO Boxes on some orders. Not all orders will be eligible for shipment to a PO Box. Note that there are shipping restrictions on some products and therefore cannot be shipped to every destination. Please be sure to read product descriptions to review any shipping restrictions. After Hours Auto Parts uses FedEx, UPS, and US Postal Service to ship items unless otherwise specified under product descriptions, when items are purchased in bulk, or when UPS, FedEx, or US Postal Service cannot be used for other reasons. US Postal Service shipping is not available on all orders. Freight companies may be used for oversized or heavy bulk orders. For more information on our shipping policy, please click here.

Am I required to pay Sales Tax?

It comes down to where your order ships, not where you are or where your card was issued. Sales tax is added only to orders shipped to states where we are required to collect it, and checkout works it out from your shipping address, so you see the exact amount, if any, before you order.

Use tax notice: If an order carries no sales tax, you may still owe use tax on it to the state it ships to. Many states ask residents to report and pay use tax on taxable purchases when the seller did not collect sales tax. We cannot give tax advice; please check with your state's department of revenue or a tax professional.

Buying tax exempt? If you are buying for resale or for a tax-exempt organization, email us your resale or tax-exempt certificate and we will flag your account so sales tax comes off your orders. Already placed an order? Send the certificate anyway and we will refund the tax on that order. See Tax Exempt for the steps.

How much is Sales Tax?

Sales tax, if any, is calculated automatically from your shipping address. To see it, proceed through checkout and enter your shipping address; any tax shows on the order summary before you complete the order.

How can I check the status of my order?

To check the status of your order, please log into your account and click on the View Order History link. If you did not create an account during checkout, you can still check the status of the order by following this link and entering your order number and email address used during the purchase.

What if I need to cancel my order?

When you have submitted your order, it is quickly routed to our warehouse for immediate processing. If your cancellation request is made before the item is processed, your order may be cancelled. However, AfterHoursAutoParts.com cannot guarantee cancellation. To request an order cancellation, please contact us immediately.

Contact Information
Phone: 701-205-0066
Email: customerservice@afterhoursautoparts.com

What happens if a product is out of stock?

Occasionally, items may be placed on back order. If we find that the product you ordered is on back order, we will contact with the options to either wait for the item or to cancel the order with a full refund. Sometimes out of stock parts are not restocked, so Customer Service will contact you to let you know the order cannot be fulfilled.

What happens if a product is damaged during shipment?

If the product is damaged during transit, notify us immediately via email. Please include pictures of the damage.

What is your Return Policy?

For our full, outlined Return Policy, please visit our Return Policy Page. To keep our costs low, we are unable to provide free return shipping.

What is your Exchange Policy?

We do not offer exchanges. To get a different item, return the original following our return policy and place a new order for the item you want. Full details are on our Return Policy Page.

When will I receive credit for my return?

The time it takes for your refund to appear on your credit card account varies depending on your credit card type and when the item was received at our warehouse. Please allow up to 7 business days from the date your return arrives at our warehouse for credit to be issued. Once issued, your bank or credit card company may take another 5 to 10 business days to post it.

Does After Hours Auto Parts handle warranties?

Any warranties offered are handled directly by the manufacturer unless otherwise stated on the product page. Visit our Warranty Policy Page for more information.

Are the products you sell New or Used?

All products are new. We do not sell used parts.

How do I sign up for a new account?

Visit our Registration page and set up an account. It's free!

I forgot my password. How do I recover it?

Visit our Forgotten Password Page for password recovery.