Shipping policy
Here is how and when your parts get to you, what shipping costs, and what to do if an order turns up damaged.
- 1 Business Day: Most in-stock orders leave our warehouse in that time
- FedEx, UPS, USPS: Freight on oversized and heavy bulk shipments
- All 50 States: Alaska and Hawaii are rated separately at checkout
- Cost at Checkout: Your shipping options and prices appear before you pay
1. Shipping Times
Most items leave our warehouse within 1 business day. Orders placed over a weekend or on a holiday are processed on the next business day.
Some items are Special Order only and can take up to 2 weeks to ship. Those items say so in the product description.
If you choose an expedited service such as 2nd Day Air or Next Day Air, the delivery clock starts when the order ships. Processing can still take up to 2 days for either service, depending on the time of day you order. An order placed before 12:00 PM CT generally ships the next day.
2. Carriers
We ship with FedEx, UPS and the US Postal Service unless a product description says otherwise, when items are bought in bulk, or when those carriers cannot be used for another reason. US Postal Service shipping is not available on every order, and freight carriers may be used for oversized or heavy bulk orders.
3. What Shipping Costs
Your shipping options and their costs are shown during checkout, before you pay. Some products are oversized and carry an additional shipping cost, which is noted in the product description.
4. Delays Outside Our Control
We cannot be held responsible for delays caused by a carrier or by the weather, and refunds are not issued for those delays.
5. Back Orders and Out of Stock
If a product is on backorder, our customer service team will email you about the delay and ask whether you would rather wait or cancel for a full refund. If a product is out of stock, we will email you to say the order cannot be filled and refund it in full.
6. Address Errors and Fraud Alerts
If there is a problem with your shipping address, our customer service team will try to reach you by email or phone. If an order is flagged for possible fraud it is cancelled; if the order is valid, email customerservice@afterhoursautoparts.com and we will go through the options to reorder.
Please check your address at checkout. If an order is rejected because the address was entered incorrectly, return shipping is deducted from your refund, along with a 15% restocking fee. Original shipping charges are not refunded.
7. Damaged Products
If a product is damaged in transit, tell us right away by email at customerservice@afterhoursautoparts.com and send photos so we can assess the damage. After Hours Auto Parts is not responsible for damage caused by the carrier in transit.
8. Where We Ship
- All 50 United States. Alaska and Hawaii have their own rates, which appear at checkout
- Addresses outside the United States
- Some products carry their own shipping restrictions, which are noted in the product description
We can ship to a PO Box on select orders only. We will email you if we cannot ship a product to you because of a shipping restriction.
Questions about a shipment? Email customerservice@afterhoursautoparts.com with your order number in the subject line and we will look into it.